Privacy Policy

Last updated: 20.10.2025

1) Who we are

SAALT COMMUNICATIONS (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the EU General Data Protection Regulation (GDPR) and UK GDPR where applicable.

If you have questions or privacy requests, you can contact us at:

Email: rachel@saaltcommunications.com

2) What personal information we collect

We collect personal information that is reasonably necessary for our business, including:

• Identity and contact details: name, email address, phone number, organisation, job title

• Billing and payment information (for services you purchase)

• Website and device data: IP address, browser type, referring site, pages visited, and usage patterns

• Marketing preferences: subscription or communication choices

• Any information you voluntarily provide through forms, emails, or conversations

We only collect sensitive information with your consent or as required by law.

3) How we collect information

We collect information:

• Directly from you (via website forms, emails, phone calls, or online meetings)

• Automatically through website analytics, cookies, or similar technologies

• From third-party sources where you’ve consented (e.g., referrals, social media links)

4) How we use your information

We use personal information to:

• Provide and improve our services

• Communicate with you and respond to enquiries

• Process payments and manage business operations

• Send newsletters or marketing updates (with your consent)

• Maintain website security and analytics

• Meet legal, tax, or regulatory requirements

We will not sell, rent, or share your personal information for unrelated purposes.

5) Legal bases for processing (GDPR)

If you are in the EU or UK, we process your personal data on these legal bases:

• Contract: to deliver or prepare a service you’ve requested

• Consent: for marketing or communications you opt in to

• Legal obligation: to meet legal or tax requirements

• Legitimate interests: to operate and improve our business (balanced against your rights)

You may withdraw consent at any time.

6) Disclosure of information

We may share your information with trusted service providers who assist us in operating our business, such as:

• Website hosting, IT support, analytics, and email providers

• Payment processors

• Professional advisers (e.g., accountants, lawyers)

• Regulators or law enforcement where legally required

All third-party providers are required to protect your data and only use it as instructed.

7) International data transfers

Some data may be stored or processed outside Australia, the European Economic Area (EEA), or the UK, including in the United States or Canada.

When we transfer personal data internationally, we take steps to ensure it is protected by:

• Standard Contractual Clauses (SCCs) or the UK Addendum, or

• Transfers to countries with adequacy decisions, or

• Other safeguards consistent with privacy laws.

8) Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information from misuse, loss, or unauthorised access.

These include secure servers, access controls, and encryption where appropriate.

However, no data transmission over the internet is completely secure, and we cannot guarantee absolute protection.

9) Data retention

We keep personal information only as long as needed to:

• Provide our services

• Comply with legal, tax, or accounting obligations

• Resolve disputes or enforce agreements

When no longer needed, data is securely deleted or de-identified.

10) Your rights

Under Australian law

You have the right to:

• Access personal information we hold about you

• Request corrections if it’s inaccurate, incomplete, or outdated

Under the EU/UK GDPR

You also have the right to:

• Request erasure (“right to be forgotten”)

• Restrict or object to processing

• Receive a copy of your data (data portability)

• Withdraw consent at any time

• Lodge a complaint with a Data Protection Authority

To exercise these rights, contact rachel@saaltcommunications.com.

We respond to privacy requests within 30 days (or sooner if required by law).

If you are not satisfied with our response:

• In Australia, contact the Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au, phone 1300 363 992

• In the EU/UK, contact your local Data Protection Authority

11) Cookies and analytics

We use cookies and analytics tools (like Google Analytics) to understand how our website is used and improve user experience.

You can control or disable cookies through your browser settings. Some cookies are essential for website functionality.

12) Links to other websites

Our website may contain links to other sites. We are not responsible for their privacy practices. Please review their policies when visiting those sites.

13) Changes to this policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a new “Last updated” date.

14) Contact us

For any questions, privacy requests, or complaints, please contact:

SAALT COMMUNICATIONS

Email: rachel@saaltcommunications.com

(We respond to all privacy enquiries within 30 days.)

If you’re not satisfied with our response, you may contact:

• Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au

• Or your local EU/UK Data Protection Authority